We provide a one-year warranty on all our products. The warranty covers all manufacturing defects. These defects can include zippers and seams, among others. The warranty does not cover damage resulting from dye transfer, strain, an accident, improper use or maintenance and modification of the product. It is not applicable on snags. This should be normal wear. We reserve the right to offer repair, exchange the product or offer compensation. The warranty is applicable once per initial purchase, per item.
The backpacks have been tested to
support a weight of 5 pounds. The handbags have been tested to support a weight
of 3 pounds. It is recommended not to overload the product to maximize
To claim under the warranty, a proof of purchase will be required. In the event of a defect upon receipt of the product, the claim must be made to the retailer concerned or sent by email to firstname.lastname@example.org if the purchase was made online at www.designlambert.com within 14 days of the date of purchase. Lambert reserves the right to refuse to apply the warranty if the reason is deemed inapplicable or if a lack of respect in the communication is observed. The warranty is applicable once per initial purchase, per item.
If the product to be exchanged is out of stock, we can offer you another item of the same value.