Refund policy

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Return policy (bags and accessories)

If you wish to return an item purchased on designlambert.com, you have 30 days from the date of receipt of your order. Items must retain all labels and be in perfect condition. The refund will be made on the initial method of payment, within a period that may vary between 24 and 72 hours.

*NOTE THAT SALE ITEMS ARE FINAL SALE ITEMS*

Here are the options for returning your merchandise:

 

At the store

You can return your order to our Montreal store at 228 rue Saint-Jacques for a free return.

 

By mail

You can return your order by mail. Simply write to us at info@designlambert.com indicating your order number. We will send you the procedure as well as a label to stick on the return package that you can give to any Canada Post outlet. A charge of $ 10 corresponding to the cost of the shipping label will be subtracted from the total amount of your refund. The Lambert team reserves the right to refuse a refund if it does not respect the established conditions.

If you wish to return a gift box purchased on the designlambert.com site, you have 30 days from the date of receipt of your order. The entire gift box must be returned, and the items included must have retained all of their labels, protective bags and be in mint condition. The refund will be made on the original payment method.



Exchange policy (bags and accessories)

You have 30 days from the date of receipt of your order to exchange your purchase for free on designlambert.com. If you have benefited from an item on sale, this is a final sale . We do not accept exchanges for merchandise purchased from other retailers or another online store.

To proceed with an exchange, here are the possible options:

 

At the store

You can exchange your order at our Montreal store at 228 rue Saint-Jacques.

 

By mail

You can exchange your order by mail. Simply write to us at info@designlambert.com indicating your order number and the desired product in exchange. We will send you the procedure as well as a label to stick on the return package that you can give to any Canada Post outlet. Once your package has been received and processed at our warehouse, we will send you the product of your choice, free of charge.

 

Return and exchange policy (clothing)

Your purchase can be exchanged or returned within 30 days of the date of purchase, if you have kept your receipt, provided the items have their labels and are still new (unworn).

Returns are made on the original payment method.

In the case of a refund, if the 30-day period is exceeded, the refund can only be made on a gift card for the amount of the returned transaction.

 

Price adjustment

We may offer a price adjustment on an item that was purchased at the regular price from our online store within 48 hours of the date of purchase with the exception of Black Friday and Boxing Day offers. Simply write to us by email at info@designlambert.com to make the adjustment.

Promotions are not valid on previous purchases.

 

Gift cards

Gift cards purchased in our online store can be exchanged for merchandise only at www.designlambert.com or at our boutique in the Old Port of Montreal.