We offer a one year warranty on all our products. The warranty covers manufacturing defects. These defects may include zippers and seams. The warranty does not apply to snags and scratches on the hardware. The warranty does not cover damage resulting from use, dye transfer, warping, accident, improper maintenance and product modification. This must be due to abnormal wear and tear. We reserve the right to offer repair, exchange or compensation.
Backpacks have been tested to withstand a weight of 5 pounds. Handbags have been tested to hold 3 pounds. It is recommended not to overload the product to maximize longevity.
Proof of purchase will be required for warranty coverage. In the event of a defect upon receipt of the product, the claim must be made to the retailer concerned or sent by email to email@example.com if the purchase was made online at www.designlambert.com within 14 days of the date of purchase. Lambert reserves the right to refuse to apply the warranty if the reason is deemed inapplicable or if a lack of respect in the communication is observed.
If the product to be exchanged is out of stock, we can offer you another item of the same value.
By purchasing on our site, you confirm that you have read our warranty policy, understand it and agree to abide by it if applicable.