Garantie
Products designed to last
Our Warranty
At Lambert, every product is designed for your everyday life.
If you experience an issue, our warranty allows you to submit a claim so our team can assist you promptly.
Bags and Accessories
Duration: 1 year warranty upon presentation of proof of purchase.
Covered: Any manufacturing defect affecting the quality or functionality of the product, including in particular zippers, seams or assembly of components.
Not covered:
- Normal wear and tear
- Hangs or tears
- Scratches on hardware
- Dye transfer
- Deformation of product
- Improper maintenance or modification
- Damage resulting from improper use or accident
Suitcases
Duration:10 year warranty from the date of purchase.
Covered:
Manufacturing defects affecting the functionality of the product, including but not limited to:
- Cracks or breaks in the shell
- Broken wheels or handles
- Defective telescopic handles
- Broken zippers
No covered:
- Damage resulting from misuse or accident
- Exposure to extreme temperatures, solvents or chemicals
- Aesthetic damage related to normal wear and tear (scratches, dents, marks)
- Suitcases used for commercial purposes
- Second-hand products
*If your suitcase is damaged during transport (plane, train, boat, etc.),you must immediately contact your carrier to make a claim with them.
Sunglasses
Duration: 1 year warranty upon presentation of proof of purchase.
Covered: Any manufacturing defect or assembly problem affecting the normal use of the product.
Not covered:
- Normal wear and tear
- Scratches on lenses or frame
- Impacts, drops or mishandling
- Damage due to improper storage
- Unauthorized modification or adjustment
- Loss or theft
Caps
Duration: Guarantee of 30 days following the date of purchase.
Covered: Any manufacturing defect affecting the quality or durability of the product, including in particular sewing irregularities or assembly defects.
Not covered:
- Normal wear and tear
- Discoloration from exposure to sunlight or water
- Stains, marks or scratches from use
- Deformations due to improper maintenance or storage
- Loss, theft or accident
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We’re here to help you.
For any warranty claim, please complete the form, so our team can review your request and provide a solution promptly.
To note
If your purchase was made from a retailer, we invite you to contact the retailer directly. Exchanges and returns must be processed by the point of sale where the purchase was made.
Please note that we are unfortunately unable to process requests for items purchased from other retailers or online stores.
To submit a claim to the retailer, please include:
- Proof of purchase
- A photo illustrating the issue