
Refund Policy
Return and Exchange Policy
If you wish to return or exchange an item purchased on designlambert.com, you have 30 days from the date of receipt of your order. Items must retain all tags and be in perfect condition.
Refunds will be issued to the original payment method within 24 to 72 hours. Please note that a $10 return fee will be deducted from your initial purchase.
Exchanges will be processed once the original item is received at our warehouse. If a balance is owed, we will send you an invoice. Conversely, we will refund the difference to the original payment method within 24 to 72 hours.
PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE.
Here are the options for returning your merchandise
You can exchange or refund your order at our boutique located at 5085 rue Saint-Denis in Montreal within 30 days of purchase.
By mail
Refund
You can refund your order by mail. We invite you to write to us at info@designlambert.com indicating your order number and the reason for the return. Once your request has been processed, we will send you the procedure to follow. Fees may apply.
Exchange
You can exchange your order by mail. We invite you to write to us at info@designlambert.com indicating your order number and the product desired in exchange. Once your request has been processed, we will send you the procedure to follow.