Bags and Accessories

We offer a one-year warranty on all our products upon presentation of proof of purchase. The warranty applies once per item on the initial purchase and covers manufacturing defects. These defects may include, among others, zippers and stitching. The warranty does not cover snags or scratches on the hardware. It also does not cover damage resulting from use, dye transfer, deformation, accidents, improper care, or product modification. Normal wear and tear must apply. We reserve the right to offer repair, product exchange, or compensation. Backpacks have been tested to support a weight of 5 pounds. Handbags have been tested to support a weight of 3 pounds. It is recommended not to overload the product to maximize its longevity.

To claim the warranty, proof of purchase will be required. If a defect is detected upon receipt of the product, the claim must be made with the relevant retailer or emailed to info@designlambert.com if the purchase was made online at www.designlambert.com within 14 days of the purchase date. Lambert reserves the right to refuse the warranty claim if the reason is deemed inapplicable or if there is disrespectful communication.

If the product to be exchanged is out of stock, we may offer you another item of the same value. By purchasing from our site and/or one of our retailers, you confirm that you have read, understood, and agreed to our warranty policy.

Luggages

We offer a 10-year warranty effective from the date of purchase. Purchases made from our retailers are also covered under this warranty, but proof of purchase is mandatory. The warranty covers: Cracks or breaks in the suitcase shell Broken or unusable wheels, handles, or telescopic handles Broken zippers The warranty does not cover: Damage resulting from misuse, negligence, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or mishandling during transport Aesthetic damage or any alteration in the product's appearance due to normal wear and tear (including the interior lining) or excessive use, such as scratches, dents, scuffs, marks, stains, discoloration, or other non-functional changes to the product’s appearance that occur during normal handling and use of the luggage and do not affect its functionality as luggage Luggage used for commercial or unusual purposes Second-hand luggage, returned luggage, or luggage previously owned by another individual Damage determined to result from intentional abuse, modification, alteration, and/or changes beyond what could be considered normal handling and use

For warranty claims:

If your suitcase is damaged during transport (flight, train, ship, etc.), you must contact the carrier immediately to file a claim with them. If your claim is accepted by Lambert and we have the replacement part, we will gladly send it to you. If we do not have the replacement part to repair your suitcase, we will send you a replacement suitcase of the same value. We cannot guarantee that the replacement model will be identical to the one you purchased. The suitcase may be a limited edition, discontinued, or out of stock. How to make a warranty claim: For any warranty claim, please email us at info@designlambert.com if your suitcase was purchased via our website. If it was purchased through one of our retailers, please contact the retailer directly. When making a warranty claim, ensure that you include: A photo of the issue Your proof of purchase or order number